FAQ

1.) Problems with your ticket

At gamescom wear, we only provide ticket codes in combination with merchandise. 

• If you want to change the dates on your ticket, you will need to clarify this with koelnmesse. We only have codes available during the promotional period.
• If you have problems redeeming your ticket code, please also contact koelnmesse. 
• Did you not receive a ticket code? Then please contact us. 

gamescom@visitor.koelnmesse.de 

Tel. +49 1806 089 999

2.) FESTIVAL SHIRT

The festival shirt is a community shirt that features all the gamernames of those who order it.

• No single gamername will be featured repeatedly; instead, the back will feature ALL orders. YOU are PART of the festival line-up!
• Furthermore, emojis and special characters cannot be included in gamernames; you agree to this when submitting your gamername. 
• The T-shirts cannot be exchanged, as they are personalized.
• Racist, discriminatory, or otherwise offensive names will not be considered.

3.) XMAS Box

• The Christmas Box is not a classic box in the traditional sense. You will not receive gift wrapping with your order. 
• One ticket envelope will be issued per order, regardless of the number of tickets ordered. 
• The tickets can be redeemed after the ticket shop opens in the spring of the following year.

4.) gamername promotion

There will no longer be a gamername booth at the trade fair, but instead an exclusive online promotion. Once a year, you can take advantage of this opportunity to have your gamername printed on the current gamescom collection. Please note that this is your only option.

• White T-shirts, T-shirts with back prints, hoodies, and other special products (e.g., jerseys) are excluded. 
• Emojis and special characters cannot be printed. 
• Racist, discriminatory, or otherwise offensive names will not be considered.