Refund / Voucher codes gamescom 2020

Refund / Voucher codes gamescom 2020

Dear gamescomwear customers, 

In November or December 2019 you have bought a merchandise-pack with a voucher code for the gamescom 2020 in our shop. Since the trade fair will not take place this year, we are currently receiving a lot of inquiries regarding ticket refunds. We have only recently received a final info from koelnmesse on how to deal with this issue.

Please understand that it will take some time to process the inquiries. Nevertheless, we would like to keep you up to date and send you all the latest information in this way. 

The voucher codes are no longer valid and cannot be carried over to the next year. You will not receive a replacement, but a refund in the amount of the ticket price (regardless of whether the voucher code has already been redeemed or not):

The refund will be made via the payment method you selected in the shop (Paypal, instant bank transfer, etc.).

If you have gotten a wildcard, we will give you a right of first refunds at the next opportunity so that you have the best chances to get a wildcard for gamescom 2021. 

You will soon hear from us about how the reimbursement of the tickets works, what information we need from you and what the pre-emption right for wildcard customers looks like. 

 

We are working flat out to provide you with all further information as soon as possible. For the time being, please refrain from making personal or individual inquiries on this subject. We will send you all important information, until then we kindly ask you to be patient.  

 

Thank you very much for your understanding!